Nordstrom

For a long time we have read and heard about the legendary customer service at Nordstrom. Recently, a customer walked into one of the Nordstrom stores with a serious complaint, the shoes she had bought the previous evening to wear to a special occasion were packed incorrectly by the sales associates--he had mistakenly put into the box the floor sample together with the new shoe. On her visit to the store the following day, the lady was not only allowed to keep the shoes gratis, but she was treated to lunch by the shoe department manager. Any other establishment would had simply provided a refund or matching shoes. Nordstrom makes customers their number one concern and it is what keeps it at the forefront of customer satisfaction and loyalty.

Mercedes Benz Roadside Assistance

The Mercedes Benz (MB) Roadside Assistance program, available to MB owners no matter the vehicle's age or warranty status, is worthy of praise not just because of the service provided when a driver is stranded, but because of the follow-up to every call. It is MB's policy to call the owner of the vehicle a day or two after a call for help has been placed and ask for feedback on both how the call for assistance was handled by MB, as well as to the level of satisfaction with the service provided. Excellent companies truly care about their customers' opinions.

http://www.mbusa.com