Friday, February 13, 2009

Mercedes Benz Roadside Assistance

The Mercedes Benz (MB) Roadside Assistance program, available to MB owners no matter the vehicle's age or warranty status, is worthy of praise not just because of the service provided when a driver is stranded, but because of the follow-up to every call. It is MB's policy to call the owner of the vehicle a day or two after a call for help has been placed and ask for feedback on both how the call for assistance was handled by MB, as well as to the level of satisfaction with the service provided. Excellent companies truly care about their customers' opinions.

1 comment:

  1. what services does the roadside cover?

    i have heard it will over

    a) a few gallons of gas
    b) change your tire
    c) tow your car (charge?)
    d) unlock your car